Terms of Service

Version: 2026-05-20 Last updated: 20 May 2026

These Terms of Service ("Terms") govern your use of Frankly, operated by [Operator name — set LEGAL_OPERATOR_NAME in environment] in South Africa. By creating an account and using Frankly, you agree to these Terms and our Privacy Policy.

Prototype notice: Frankly is offered in limited release. Features, availability, and these Terms may change. We will notify you of material changes via the app or email where appropriate.

1. The service

Frankly provides tools for:

Structured feedback — creating feedback requests, inviting respondents, and collecting responses
Appointment management — tracking people, calendars, time blocks, and scheduling workflows

Respondents and people you add to your directory do not receive Frankly accounts unless they separately sign up as requesters.

2. Eligibility and accounts

You must:

Be at least 18 years old (or the age of majority in your jurisdiction)
Provide accurate account information
Keep your sign-in method secure
Use Frankly only for lawful business or professional purposes

You are responsible for all activity under your account.

3. Your responsibilities regarding personal information

This section is essential. When you add clients, assistants, respondents, or other contacts, you confirm that:

Authority — You are authorised by your organisation (or as an independent professional with a lawful basis) to provide their personal information to Frankly.
Data minimisation — You will enter only information necessary for feedback or scheduling. Avoid special personal information (health, biometrics, religion, etc.) unless you have a clear lawful basis and it is truly required.
Accuracy — Information you provide is accurate to the best of your knowledge.
Data subject rights — You will respond to access, correction, and deletion requests from individuals whose data you control, and you will notify us if you need assistance as operator.
Lawful basis — You have determined an appropriate lawful basis under POPIA (and other applicable law) before uploading personal information.

Frankly acts as an operator processing personal information on your instructions. You remain the responsible party (or joint controller, depending on your arrangements) for data you upload about third parties.

4. Acceptable use

You must not:

Upload data you are not authorised to process
Use Frankly for spam, harassment, or unlawful surveillance
Attempt to breach security or access other users' data
Reverse engineer or resell the service without permission
Introduce malware or abuse rate limits and APIs

We may suspend or terminate accounts that violate these Terms.

5. Our use of your content

We process your content only to:

Provide, maintain, and improve Frankly
Send emails and notifications you initiate
Secure the platform and prevent abuse
Comply with law

We do not sell or rent your content or personal information. We do not use your feedback responses or management records for unrelated advertising.

Aggregated, anonymised statistics (for example, total user counts on the pricing page) may be shown without identifying you or your clients.

6. Beta and availability

Frankly is provided "as is" during prototype / limited release. We do not guarantee uninterrupted availability. Scheduled maintenance, third-party outages (email, database, payments), or bugs may occur.

7. Fees and billing

Paid plans, if offered, are billed through Stripe subject to Stripe's terms. Refund policies will be stated on the pricing page or at checkout. You may cancel subscriptions according to the flow provided in the app.

8. Intellectual property

We own Frankly's software, branding, and documentation. You retain ownership of content you upload. You grant us a limited licence to host and process your content solely to operate the service.

9. Confidentiality and security

We implement reasonable security measures as described in the Privacy Policy. You must use appropriate care when exporting data or sharing respond links.

10. Termination

You may stop using Frankly at any time. We may terminate or suspend access for breach of these Terms or legal requirements.

On termination:

You should export data you need before closing your account
We handle retained data as described in the Privacy Policy (including the 30-day post-cancellation retention period)

11. Limitation of liability

To the fullest extent permitted by South African law:

Frankly is provided without warranties of merchantability or fitness for a particular purpose
We are not liable for indirect, consequential, or punitive damages arising from your use of the service
Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim (or ZAR 1,000 if you use the free tier), except where liability cannot be limited by law

Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa. Disputes are subject to the exclusive jurisdiction of South African courts, unless mandatory consumer protection rules in your country require otherwise.

13. Contact

Questions about these Terms: [privacy email — set LEGAL_PRIVACY_EMAIL in environment]